EMAIL COMMUNICATION IS NOT ALWAYS THE BEST SOLUTION

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Defaulting to email communication can be counterproductive

Email is the main means of everyday professional communication. However, this often leads to out-of-control inbox volumes, misunderstandings, lost time or missed updates.

There are ways to keep a grip on your inbox, of course. Putting in place filters that redirect certain emails to specific folders to be dealt with in due time is one solution. Another may be to prepare pre-written responses, in cases where you get asked the same questions repeatedly.

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However, there are situations where forgoing emails might actually be the better option. Nowadays, there are many apps (e.g. Trello, Slack or HipChat) that make documents accessible to all members of a team on a single platform and enable direct chat. Problems can be solved in real-time, without the risk of emails getting lost in the daily bustle. Alternatively, if your co-workers are in nearby offices, why not go see them in person? If they have any questions, answering them directly is the best way to ensure that you are understood.

So next time you work on a big project, think about whether sending yet another email is really a good idea.

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